Shipping policy

Shipping Policy

Thank you for shopping with Charmeuse.

Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods, processing may take slightly longer.

Shipping Times
Delivery times vary depending on destination:

• Vietnam: 2–5 business days

• International: 5–12 business days

Please note that delivery times are estimates and not guaranteed.

Shipping Fees
Shipping costs are calculated at checkout based on your location and selected delivery method.

Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.

Delays
Charmeuse is not responsible for shipping delays caused by couriers, customs, weather, or other factors outside our control.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you have any questions, contact us at hello@charmeusa.com.